How to report a problem to WebOké

Can't find the answer in this guide? We're happy to help. The more we know, the faster we can help.

Try the AI assistant first

Log in to Mijn WebOké and open the AI Centrum. The AI assistant knows this guide, can check the status of your Nextcloud, can lift a slowdown on your address, and can even create a ticket for you. It's always available.

Submitting a ticket

• Log in to Mijn WebOké, go to the Support centre and choose Submit a ticket.
• Or go directly to www.weboke.nl/support.

With Nextcloud Personal, Family and Max, you can also reach us via WhatsApp. With Nextcloud Free, there's no personal support; the knowledge base, this guide and the AI assistant in Mijn WebOké will help you instead.

This helps us help you quickly

• The address of your Nextcloud, for example jouwnaam.webokecloud.nl, and your username. If it concerns a colleague or family member, please also mention their username.
• What is happening, and the exact message. Ideally with a screenshot.
• When it happened: the date and time, as precisely as possible.
• Where it happens: in which browser, or in which app on which device. For the desktop app or phone app, please also mention the version. You can find this in the app's settings.
• For a single file: the name of the file and the folder it's in.
• What you've already tried, and whether others in your Nextcloud have the same problem.

Please note: never send us your password or an app password. We don't need it, and we'll never ask for it.

Is it about documents in Euro-Office? Then also read the Euro-Office guide: www.weboke.nl/euro-office-handleiding.